Data and Privacy Policy for AvanRoche (Pty) Ltd

Last Updated: 08 June 2024

At AvanRoche, we are committed to protecting the privacy and security of your personal information. This Data and Privacy Policy outlines how we collect, use, and safeguard the data you provide when using our website and services.

Information We Collect:
Personal Information: When you visit our website or use our services, we may collect personal information such as your name, email address, postal address, phone number, and other contact details.
Usage Data: We may also collect information about how you interact with our website, including your IP address, browser type, device identifiers, and browsing activity.

How We Use Your Information:
Personalization: We use your information to personalize your experience on our website and tailor our services to your preferences.
Communication: We may use your contact information to send you important updates, newsletters, promotional offers, and other communications related to our products and services.
Analytics: We analyze usage data to improve the functionality and performance of our website, understand user demographics and preferences, and optimize our marketing strategies.

Data Sharing and Disclosure:
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business activities, or delivering services on our behalf.
Legal Compliance: We may disclose your information in response to legal obligations, law enforcement requests, or as necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to delete or update your information, please contact us using the details provided below.

Security Measures:
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

Your Rights:
You have the right to access, update, or delete your personal information. You may also opt out of receiving promotional communications from us at any time.
To exercise your rights or for any inquiries regarding our Data and Privacy Policy, please contact us at info@avanroche.com.

Changes to This Policy:
We may update this Data and Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised policy on our website or contacting you directly.

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Data and Privacy Policy. If you have any concerns or questions about our data practices, please don't hesitate to contact us.

Thank you for entrusting AvanRoche with your personal information.

Last Updated: 30 January 2024
Welcome to AvanRoche! These Terms and Conditions (“Terms”, “Terms of Use” outline the rules and regulations for the use of AvanRoche's (“us”, “we”, or “our”) website, located at www.avanroche.com (“The Service”).
By accessing this website, we assume you accept these Terms and Conditions. Do not continue to use AvanRoche if you do not agree to all the terms and conditions stated on this page.
1. Accounts
1.1. To access certain features of the website, you may be required to create an account. You agree to provide accurate and complete information when creating an account.
1.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.3. AvanRoche reserves the right to terminate accounts, remove or edit content, or cancel orders at our discretion.
2. Intellectual Property
2.1. AvanRoche retains exclusive ownership of these services, content, features, and functionality, and these will remain with AvanRoche and its licensors.
3. Links to Other Websites
3.1. Our website may contain links to third-party websites or services that are not owned or controlled by AvanRoche
3.2. AvanRoche has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that AvanRoche shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
4. Termination
4.1. We may terminate or suspend your access to AvanRoche immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.
4.2. Upon termination, your right to use the website will immediately cease. If you wish to terminate your account, you may simply discontinue using the website.
5. Disclaimer
5.1. The information provided on AvanRoche is for general informational purposes only. AvanRoche does not warrant the accuracy, completeness, or usefulness of this information.
5.2. Your use of the website/services is at your sole risk. The website is provided on an "as is" and "as available" basis. AvanRoche disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement or course of performance.
6. Governing Law of South Africa
6.1. These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa without regard to its conflict of law provisions. The failure to enforce any right or provision of these Terms shall not be deemed a waiver of those rights. If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between us concerning our Service, superseding and replacing any prior agreements between us related to our Service.
7. Changes
7.1. AvanRoche reserves the right, at its sole discretion, to modify or replace these Terms and Conditions at any time. The most recent version will be posted on the website with the "Last Updated" date.
8. Contact Us
8.1. If you have any questions about these Terms and Conditions, please contact us.
By using AvanRoche you agree to these Terms and Conditions. If you do not agree, please refrain from using our website.

1. Introduction
These terms and conditions ("Agreement") govern the purchase and use of appointments or courses ("Services") offered by AvanRoche ("Provider") by the individual or entity purchasing such Services ("Client").
2. Booking and Payment
2.1. The Client may book appointments or courses through the Provider's website, platform, or by contacting the Provider directly.
2.2. Payment for Services must be made in full at the time of booking, unless otherwise agreed upon in writing by both parties.
2.3. The Provider reserves the right to cancel or reschedule appointments or courses for any reason. In such cases, the Client will be notified promptly, and a refund or rescheduling options will be provided.
3. Cancellations and Refunds
3.1. The Client may cancel a booked appointment or course in accordance with the Provider's cancellation policy, as outlined on the Provider's website or as communicated to the Client. Cancellation Policy: 50% refund will be granted for cancellations made with a 72-hour notice. No refunds will be provided for cancellations made with 24 hours or less notice.
3.2. Refunds, if applicable, will be issued in the original form of payment and in accordance with the Provider's refund policy.
4. Attendance and Participation
4.1. The Client is responsible for attending appointments or courses at the scheduled time. Late arrivals may result in reduced session time.
4.2. The Client agrees to actively participate in courses and follow any guidelines or requirements provided by the Provider.
5. Rescheduling
5.1. Requests to reschedule appointments or courses must be made in advance and are subject to the Provider's availability and rescheduling policy.
5.2. The Provider reserves the right to charge a rescheduling fee.
6. Intellectual Property
6.1. The content provided during courses, including but not limited to materials, presentations, and resources, is the intellectual property of the Provider and may not be reproduced or distributed without permission.
7. Confidentiality
7.1. Any information shared during appointments or courses will be treated as confidential by the Provider, except as required by law.
8. Limitation of Liability
8.1. The Provider's liability for any claim arising out of or in connection with the Services is limited to the fees paid by the Client for the specific Service in question.
8.2. The Provider is not liable for any consequential, indirect, or incidental damages.
9. Governing Law and Jurisdiction
9.1. This Agreement is governed by the laws of South Africa. Any disputes arising under or in connection with this Agreement shall be resolved in the courts of South Africa.
10. Miscellaneous
10.1. This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, whether oral or written.
10.2. Amendments or modifications to this Agreement must be in writing and signed by both parties.
By booking an appointment or enrolling in a course, the Client acknowledges and agrees to be bound by these terms and conditions.

Overview: This Return Policy is in accordance with the South African Consumer Protection Act (CPA) and offers clear guidelines for returns and refunds.

Returns:
Physical Products: Customers have seven (7) days from receipt to return physical products, as per Section 20 of the CPA. Returned products must remain in their original condition, unopened, and with all packaging and tags intact.
Digital Products: Please note that digital products are non-refundable.

Defective or Damaged Products:
If a product arrives defective or damaged, customers must inform us within 48 hours of delivery.
We will arrange for the collection of the defective or damaged item and offer a replacement or refund in line with the CPA.

Exclusions:
Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective.
Perishable goods, intimate or sanitary items, and digital products are non-returnable.

Refunds:
Refunds for eligible returns will be processed within 14 days of receiving the returned item.
Refunds will be issued in the original payment method, excluding digital products.

Return Procedure:
To initiate a return for physical products, customers should contact our customer service team at infor@avanroche.com.
Customers will receive detailed instructions on the return process and, if applicable, a return authorization number.

Shipping Costs:
Customers are responsible for return shipping costs for physical products, except in cases of defective or damaged items.

Customer Service:
Our customer service team is available to assist with any return-related queries. Contact us at infor@avanroche.com.

Governing Law:
This Return Policy is governed by South African law, and any disputes will be resolved accordingly.

Changes to the Policy:
We reserve the right to update or amend this Return Policy as necessary. Any changes will be effective immediately upon publication on our website.

By making a purchase, customers acknowledge and agree to the terms outlined in this Return Policy.

The information presented in these eCourses, Services or Products is for educational, counselling and mentoring purposes only. It is not intended to replace other professional advice, diagnosis, or treatment. The content provided is based on general knowledge and may not be applicable to individual circumstances.
Readers and participants are encouraged to seek the advice of professionals regarding specific health, mental health, or any other concerns. The eCourses, Counselling and Mentoring of AvanRoche disclaims any liability or responsibility for the accuracy, completeness, or suitability of the information provided.
Participation in any activities or discussions related to these eCourses, Counselling, Mentoring and Products is voluntary, and individuals assume responsibility for their own actions and decisions.
AvanRoche reserves the right to modify the content without notice. Any external links or references provided are for informational purposes, and AvanRoche does not endorse or guarantee the content on linked websites.
By engaging with any olf these eCourses, Services or Products, readers and participants acknowledge that they have read and understood this disclaimer.